Đề tài Hotel or tour company report- Thang Loi hotel

THANG LOI HOTEL I- INTRODUCTION Nowadays, the demand of tourism and stay is more and more popular in the world. Apart from the famous tourist destination, the beautiful landscapes, the stay is one of the important things to get a perfect trip. So, more and more luxurious hotels are built to meet the demand of customers. They have become a very active business development in the world as well as in Viet Nam. Hanoi is the capital of Viet Nam, the center of the country. Therefore, business hotels in Ha Noi are developed. There are many luxury and convenient hotels and Thang Loi is a 4 star hotel very successful in business stay. We are students of faculty of tourism - hotel management. So researching on the process of operation of hotel is very necessary for our profession in the future. So we do Hotel or tour company report assignment after finding information about hotel. This assignment is “Hotel or tour company report” with our topic is “Thang Loi hotel”. To do this assignment, we have to work in group of 6 members: Nguyễn Thị Quỳnh Anh Bùi Thị Hạnh Bùi Thị Hiền Đỗ Thị Minh Hồng Đinh Thị Thùy Linh Lương Thị Linh We are 2nd year students at class A3K16. This assignment is a group exercise, so it requires each members has to do conceptually. We have gone to Thang Loi hotel to take photographs with six members and ask for brochures and information. Next, we have to write report to hand in and do presentation of assignment in front of our class. “Hotel or tour company report” assignment has two main duties. The first duty is report writing. It has four main parts: Introduction (introduce the assignment generally), Body (information of Thang Loi hotel), Conclusion and Recommendation. The second duty is presentation. All members in group will have to speaking about own information which were divided. Doing “Hotel or tour company report” assignment is very interesting and useful. It helps us have knowledge about hotel or tour company; enhance our report writing skill, speaking skill. Moreover, we will improve our team working spirit- a very important skill for our future job. All members in our group tried best to do “Hotel or tour company report” assignment. II-BODY 1. General information about Thang Loi hotel: 1.1.Location Thang Loi Hotel in Hanoi is strategically located Hotels in Hanoi in Vietnam. Thang Loi Hotel is one of the suitable Hotels in Vietnam and has a contemporary lodging. The hotel has a convenient location and is thus conveniently accessible for all kind of travelers. The Location of Thang Loi Hotel in Hanoi is near West Lake the most scenic and quiet area. Its innate exquisiteness is just is one of many things to discover while you stay in Vietnam. The location of Thang Loi hotel in Hanoi is ideal for both resting and working place. The experienced and well-furnished hotel will bring all businessmen and tourists the convenience and skilled services. It takes just about 30 minutes to drive down from the International Airport and 10 minutes from downtown to reach the Location of Thang Loi Hotel in Hanoi. With its efficient services and hospitality, Thang Loi Hotel has set the new standard amongst the hotels in Hanoi in Vietnam for providing to the needs of the leisure traveler at reasonable cost. Location of Thang Loi Hotel in Hanoi makes sure that good number of restaurants is also found in the close vicinity. Tourists simply love being here, because this place exudes vibrant mood. 1.2. History and Development:Thang Loi Hotel is strength of friendship between the two countries firmly Vietnam and Cuba. It was officially started construction since late 1973 and inaugurated the right to revolution anniversary of Mon-ca-da of Cuba (July 26, 1953 - July 26, 1975), the process of business Thang Loi hotel is divided into three main periods: - Period 1975-1987: Thang Loi Hotel is independent economic unit, directly under the General Department of Tourism, and then transferred to the police, operating under the subsidy mechanism. -Period 1988-10/1995: Thang Loi Hotel is into a company's accounting office report, a legal status is incomplete, and conducts business according to market mechanism, under the direction of all presence of superiors. -On October 21, 1995: Decision of the General 304/QD travel company founded Thang Loi Hotel, directly under Viet Nam admistration tourism. Since then, Thang Loi hotel became an accounting unit of economic independence and full legal status. 1.3. Description From 25 years ago Thing Loi Hotel was very popular with foreign tourists to Hanoi. Many leaders of the country and celebrities around the world staying here such as Prime Minister of Germany Helmut Kohl during his visit to Vietnam in 1995, Prime Minister Cameron (Luc Ayang ),… 1.4. Contact address Address: Yen Phu Street, Tay Ho Dist. Operator: (84.4)829.4211 Tel: (84.4) 829.0145 Fax: (84.4) 929.2927 2. Accommodation description Nowadays, Thang Loi hotel has been continuing to exploit 178 standard rooms. There are 8 VIP rooms to receipt VIP customers. With a good place : next to West lake, Thang Loi hotel is one of the hotels in hanoi ,there are 133 rooms next to West lake and some rooms next to garden with beautiful sigh, fresh air, clean environment. Accommodation of Thang Loi hotel contain 4 parts: A, B, sale, bungalow There are 5 kinds of room in Thang Loi hotel: - Suit presidential room Suit deluxe room Premium room Superior room Standard room Section Suit president Suit deluxe Premium Superior Standard Total A 2 2 48 21 73 B 2 2 56 27 87 Sale 18 18 Total 4 4 104 48 18 178 Table: The structure of Thang Loi Hotel Rooms Area of each room: the largest VIP room has 1 living room, 1 bedroom. The suit president room and suit deluxe room are less bigger than VIP room. The suit president room has 1 double bed, the suit deluxe room has 2 single beds. Area of each room: - Suit presidential room :60m2  - Suit deluxe room : 57m2 - Premium room : 32,45m2. -Standard room : 28,5m2. -Superior room : 28,5m2 - Bungalow : 24 m2. Price of room in Thang Loi hotel is quite high from 35$ to 200$. Therefore, sit serves customers with high living standard. Thang Loi hotel is 4 stars hotel, so price of services is suitable with rank and size of hotel. Specially, in domestic economic and international economic are developing,…income of people increase, so demand of people increase, too . Besides, Viet Nam is taking part in international economic; therefore, our country can attract a lot of tourists in many countries in the world. These are customers with high income, so, service of Thang Loi hotel maintly satisfy these customers. Section Kinds of room Number of room Price A Suit President Suit deluxe Premium Superior 2 2 48 21 200USD 150USD 50USD 40USD B Suit President Suit deluxe Premium Superior 2 2 56 27 200USD 150USD 50USD 40USD Sale Standard 18 35USD Table: Structure of the Thang Loi hotel room price 3. Facilities and services offered 3.1. Reception: The reception is 400m2 including the lobby, reception and Night Bar. The facilities system include: decorative, center system with many other facilities such as: fax machine, printer, furniture; many paintings hang like unique, modern lifestyle; five rattan furniture’s for customers relaxing the meantime or guest, read newspapers...When sitting in the hall, customers can admire the artificial waterfall or enjoy your beverage nearby Night Bar 3.2. Equipments of rooms Today, Thang Loi hotel continue exploiting 178 rooms which are the international standard, including 8 special rooms for VIP customers.There are many modern equipments in the room and staffs serving room work 24/24h that make customers always feel satisfied and comfortable such as :Air – conditioner, Telephone. Tea and coffee, Hair dryer, Refrigerator, Fire alarm, Closet chest, Private bath room with bath- tub or shower, Cable television,Television, Wireless internet provided in all room… Beside, there are four bungalows along the way to hotel. 3.3. The sevices: 3.3.1. Building of Thing Lois hotel mainly catering, workshop, conference and weeding party.There are 6 rooms which are the multi-purpose: Thang Loi I: it has 350m2 and can serve 400 customers are party throne. Thang Loi II and II: they have the same area are 100m2 and can serve 120 customers are party throne. Tay Ho I and Tay Ho II: they have same area are 100m2 and can serve 120customers are party throne. They are linking with the hall and the artificial stream Suoi Truc: it has an area of over 30m2 and suitable for organizing family meals. The rooms are carpet, air-conditioner second way of Japan, standard furniture and equipment for conference. Entire area can organize a party for 800 to 900 seated guests and buffet for 1000 to 1200 guests. 3.3.2 There are two bars in Thang Loi hotel: Night Bar is set near the hotel’s hall and Bar Lotus is set near swimming pool. They have modern fortunate, have icehouse to put drink, and kind of drink such as: wine, cocktail, mock tail….. 3.3.3. Beside, Thang Loi hotel have other services offered such as: Swimming pool; Tennis yard; Souvenir shop; Services contact information; Foreign currency exchange; Massage – Sauna, Spa and Beauty salon service; Disco, night club, Dancing and karaoke room; Laundry and dry - cleaning service; Travel tour arrangement, Airport transfer; Restaurant: serves European and Chinese cuisine as well as traditional Vietnamese specialties 4. Organization and the main duties of each position in Thang Loi hotel. 4.1.Organization model  System facilities, large scale staff crowded, the hotel has held the leadership and effectiveness of the decentralization clear. Currently the hotel has four departments, 6 units of production and business and the 10. Hotel management Office administrative organization Financial planning Ptrevention techniques professional Municipal Center international tour Enterprises laudry Tourist center Blue Sea Branch in Mong Cai Branch in Da Nang Branch in Ho Chi MInh The receptionist The protection The table The bar The chamber A The chamber B The environmental plants The maintenance The sports culture Othersservices OGANIZATIONAL CHART OF THANG LOI HOTEL. 4.2. Functions and duties of the department 4.2.1. Hotel management The administration department is responsible for some woks: - Making plan - Organizing and choosing staff ,leaders - Evaluating the activities of the hotel and the work of staff 4.2.2. Office administrative organizations - Construction plans and salary workers - Propose and monitor the activities of emulation - Perform clerical work of administrative and archival documents, documents, materials ... - Inspection and maintenance regime of the observance of internal rules and regulations throughout the hotel. - Organize the rituals of the hotel by the state agencies specified in  4.2.3. Financial Planning- Planning reserve purchase materials and materials for each phase of the plan year - With the receptionist to have timely information, carry out the procedures for payment customers quickly- With parts table eating up revenues and expenditures to carry out payment.- Combined with the marketing for the proposed pricing policy and services found in hotels - With the work of administrative management labor and mode salary and bonuses 4.2.4. Prevention techniques professional - Organization coordinates training classes on techniques for professional staff - With the Administrative open class competition for skilled labor blocks directly.- Drafting of documents related to professional services- Open training courses on foreign languages for more employees. 4.2.5. Municipal- Study and propose measures, the form of propaganda, advertising, marketing, promotion .... - Research tastes customers, expanding relationships with customers in the area - Determining the business environment, market customers, competitors. - Organizations monitoring data 4.2.6. Of the chamber- Organizational management and operation of well preserved whole system furniture and equipment assets in the sleeping chamber and storage areas.- Held to welcome and guide visitors using the equipment, appliances and services in the guest rooms to the hotel.- Recorded fully and accurately the use of accommodations, rooms and services arising in the day.- Organizational management and maintenance of maps of customers to forget in the area and promptly inform the receptionist to find every measure to give it to customers. 4.2.7. The table- Organization Serving the meals, panel discussion, meetings, seminars and organize mobile service, serving food to guest rooms in accordance with the proper technique. - Decorated dining room, banquet rooms, workshops, conferences ... 4.2.8. The bar- Processing other beverages with high quality service properly process techniques- Diversification in the provision of drinks found.- Held mobile service, serving drinks to customers in the room right by the process technique 4.2.9. The kitchen- Processed foods rich with high quality, properly process techniques, forms beautiful.- Frequently change the menu to meet the diverse needs of customersfrequently listen, collect and absorb the information 4.2.10. The receptionist- Ensure successful implementation of the work of reception and ensure contact information for all customers and internal customers Hotels- Mastering needs, types and number of customers.- General any information, customer comments, reporting monthly to the director - Ensure timely payment, exactly as customers check out. 4.2.11. The sports culture- Business organization services sauna, massage, swimming pool.... safety and convenience while maintaining proper regulation of the state and the hotel.- Preserved correctly to operating machinery and equipment in the departmentprecise instructions, full use of guest facilities and services in organizational management- Insurance organization and safety at the swimming pool, sauna, massage… 5. Attach the original brochures received from Thing Loi hotel 6. Evaluate the strength and limitations of Thing Loi hotel and give suggestions for improving its limitation. Nowadays, Thang Loi hotel is more and more famous and a favorite choice of customers when coming to Hanoi. The hotel has some strength and advantages. Besides, there are still some limitations need repairing and ways to solve. 6.1. Strength of Thang Loi hotel. Thang Loi hotel has the powers of four - stars hotel and specific strength to attract customers. Firstly, this hotel has a wonderful location, is located in a beautiful semi-island on West Lake, among of tourism – service – culture – sport center in Ha Noi capital (next to Nghi Tam and Nhat Tan flower villages, Kim Lien pagoda …). That is a convenient place for accommodation of customers. This place also makes hotel have a beautiful, quiet, cool and commodious sight. Today, the number of hotels has been increasing fast in Ha Noi but there is rarely hotel that has sight and modern, natural architect like Thang Loi hotel. Rooms, restaurants, service places next to West Lake that makes customers feel comfortable as they can mix with nature, not to live in crowded and noisy city. Moreover, this hotel has many kinds of room for customers such as suit presidental room, suit deluxe room, primium room, superior room, standard room with suitable price (from 35$ to 200$ ). It also has various services such as: bar, swimming pool, tennis, beauty salon – sauna – massage, karaoke, dancing…. The quality of equipments reaches the four -star standards. An outstanding point is wedding party organization. That is popular in Thang Loi hotel and makes the high turnover. Other services, such as: letting rent offices, meeting rooms and mice organization, are quite success in business activities. Thirdly, Thang Loi hotel was built a long time ago and started opening in 1975. It is famous for experience in hotel business activities and makes prestige to people. Besides, Thang Loi is state – owned hotel so this hotel is always supported and cared by administrator. Lastly, staffs are young, good looking, brisk, enthusiasm and friendly. Customers always feel satisfied with staff’s attitude because they care for customers with all heart. In short, the above powers of four - star hotel and specific strength help Thang Loi hotel gain many successes. Today, Thang Loi hotel still continue developing those strengths with aim to become five – star hotel. 6.2. Limitations of Thang Loi hotel. The advantages and strength of Thang Loi hotel are available but hotel can not avoid weak and limitation points. Firstly, about limitation of location, Thang Loi hotel’s position is near with many famous five – star hotels such as Sheraton, Continental, Hilton, HaNoi Opera, Sofitel Metro pole, Melia hotel….That makes competition among hotels. Thang Loi is four - star hotel so it is difficult to compete with those five hotels. Besides, some kinds of equipment are old such as air conditioners, linen cupboards, bricks….there are lack of services for entertainment’s and heath’s demand. Examples: table tennis, billiard, game, gym... Sale section is special but there are only standard rooms. It does not satisfy with various customers’ demand. Two bars are rather simple, limitations. Almost beverages are only beer, wine, soft drink, and cafe. There are not a lot of traditional and special foods. Ceiling is not high, that makes hotel’s area be smaller than real area. Thirdly, the experience and skills of staff are not high enough. There are some members of staff still ungraduating from university. Finally, the management still has a number of issues relevant to the current economic.These are limitations Thang Loi hotel has to face and find the ways to solve fast. If Thang Loi hotel had solution for limitations, it woud operate better than now. 6.3. Some suggestions for improving Thang Loi hotel’s limitations: Here are some suggestions to solve the limitations of Thang Loi hotel . hotels need repair, improve or buy new equipment and old. About facilities, Thang Loi hotel need to upgrade, add other amenities and raise the ceiling. Adding unique dishes and traditional dishes on the menu in the restaurant of the hotel, drinks in bar such as cocktails, moctail, fruit... Addition of amusement, entertainment and services in the courtyard of the hotel customers to expand markets and extend their stay. Improve the quality of staff by recruiting new employees and qualified professional, focused retraining staff to improve their professional knowledge, enhance the manament staff. Change management mechanism backward and learn new ways of management and progress to serve the hotel's operations more efficient. Increased advertising in newspaper, televison, leaflets, internet… to promote the hotel’s image and attract the attention of customers. IV. CONCLUSION. This is very important assignment for us to complete the English course 3B. We tried hard to complete it effectively. In the process of doing it, we have many advantages to complete faster and better but it still comes with difficulties. About the advantages: Firstly, we have the help teachers about how to do assignment, presentation layout, how to come into the hotel for information, etc…. So we know much more and clearlier about Hotel or tourism company report assignment. Secondly, we have a staff of Thang Loi Hotel caring help and guidance to collect information when we come into hotel. Finally, all group members are hardworking and help together to complete this assignment. About the difficulties: Firstly, assignment is an exercise group. Members in the group should be set to go to hotels or do exercise. Meanwhile, members in the group do not live near together so it is difficult to gather. In the process of doing assignment, some members also have disagreements. Besides, there is a few of documents and images, which causes difficulties in finding information for this assignment. Finally, some assignments have done but this is the first to go hotel and do the presentation to the class, so we are not experienced and not understood in many parts. The advantages helped us complete all assignment. At same time, we have together tried to overcome all difficulties to make a better assignment. Hotel or tour company report assignment is very useful for us. It directs us towards tourism- oriented activities, to sharpen us communicative skills and enhance our report writing skill. Especially, we can train and enhance speaking skills when doing presentation. V: RECOMMENDATION. To do assignment better we discuss and offer a few ideas to overcome difficulties and other recommendations. Firstly, schools need to gather additional reference books and documents to the hotel. Secondly, while doing assignment should be division of work clear and appropriate for each member to specifically promote their abilities. Members should also have the same idea and construct for assignment. Moreover, we should ask teacher about some things that we do not understand and some skills to do written report and oral presentation. Teachers also have to guide students more about how to find information, how to choose news effectively. Above suggestions are very useful to do hotel or tour company report assignment. If we allow these suggestions, we will do it better and more effectively. VI: REFERENCE Some of solutions about manage quality services in Thang Loi hatel. www.thangloihotel.vn Document of Thang Loi hotel. www.ktdt.com.vn www.dulichvietnam.org