Sub cover page
Table of content
List of abbreviations.
List of Figures
INTRODUCTION 1
CHAPTER 1: THEORY FOUNDATION
1.1. Introduction 5
1.1.1. The definition of Hypercompetition 5
1.1.2. Competitive advantages in Hypercompetition 6
1.1.3. Levels of competition within an industry 7
1.2. Four Arenas in Hypercompetition 9
1.2.1. Cost & Quality 9
1.2.2. Timing & Know-how 11
1.2.3. Strongholds 13
1.2.4. Deep pocket 16
1.3. New 7S’s Model 18
CHAPTER 2: MOBILE SECTOR AND VMS ANALYSIS
2.1. Competition analysis on Mobile market from 2005-2007 21
2.1.1. Vietnam’s Mobile market 21
2.1.1.1. Overview 21
2.1.1.2. Mobile structure 22
2.1.1.3. Regulations 23
2.1.1.4. Operators 24
2.1.1.5. Technologies 25
2.1.1.6. Market situation 27
2.1.1.7. Forecasted growth 29
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on
market trend and profit. However they still have to announce MOPT 10 days
before changing prices.
The Decision 03/2007/QD-BTTTT in September 4th 2007 is to control
the pre-paid account o f mobile services. It is the great contribution to effective
resource management in mobile sector and to sustainable development of Vietnam mobile
market by safety and security in telecom activities.
International:
Based on Telecommunication commitments in the Vietnam-US
Bilateral Trade Agreement (BTA), The tariff and non-tariff commitment for
telecommunication market access allows American companies and authorized
Vietnamese companies to set up joint ventures more specifically.
Based on Negotiation and commitments on telecommunication services
of Vietnam within ASEAN, Telecommunication is one o f seven service
sectors that received the priority in ASEAN negotiation since 1996. Currently,
Vietnam has made commitments on telex, telegraph, email, voice telephony
and electronic data transmission services.
Trade in telecommunication services within APEC. The common
objective of APEC is to complete the trade liberalization process by 2020.
Within APEC, Vietnam made commitments on trade in telecommunication
services through International Action Plan. Now, the major commitments
23
made by Vietnam in this area include the improvement in the legal framework
for trade in telecommunication service and market access, based on the
current regime.
2.1.1.4 Operators
Num. Brand name Operator Established Technology
1 Vinaphone GPC 1996 GSM
2 Mobiphone VMS 1993 GSM
3 S-Fone SPT July 2003 CDMA
4 Viettel
Mobile
Viettel October
2004
GSM
5 EVN VP telecom June 2006 CDMA
6 HT Mobile Hanoi
telecom
January 2007 CDMA-
FIGURE 2.2
THE SUPPLIERS OF VIETNAM MOBILE M AR KET
mobifone
The first comer entered the mobile market with GSM technology in
1993. It is state owned company belonging to VNPT. At the beginning, It
serves the mobile market in few areas: Hanoi, HCM, Bienhoa, Vungtau. Then
24
It is expanded national wide. In 1995, VMS corporate with Comvik of
Sweden by 10-year BCC.
It is the second and established in 1996. It also belongs to VNPT and
get the big support from the mother company. It is used to be the leader in the
mobile market based on its national network with 64/64 provincial post
offices. But the game is changing with some new comers.
The Vietnamese youth had new style in the mobile service and became
the potential market o f SPT. SPT is a company with foreign investment (SK
Telecom-Korea). Its strategy - low cost and advertising with famous
representatives (Korea singers) made the brand name “S-fone” become the
most wanted for Vietnam young generation in 2003.
Hà\ nui thru <è< h cita h(in
In 2004, The establishment of Viettel is the fright of all exit suppliers.
Viettel become the closed friend of consumer and the symbol of cheapest
price. It gets the big support from Ministry of Military.
o >
EVNTctaaw
phone
VP telecom was introduced in 2006. But it has no impact on the mobile
market because its current focus is wiles telephone (e.com) or internet.
25
4
HT
M O B IL E
The newest - Hanoi Telecom has been opened in January 2007 in
CDMA technology. Based on its corporation with Hutchison from Hong
Kong and new advance technology, HT mobile is up-and-coming.
2.1.1.5 Technologies
There are two technology trends: GSM and CDMA in the Vietnam
mobile market.
“GSM (Global System for Mobile communications) is an open, digital
cellular technology used for transmitting mobile voice and data services”
(GSM World’s definition). GSM differs from first generation wireless
systems in that it uses digital technology and time division multiple access
transmission methods. GSM is a circuit-switched system that divides each
200kHz channel into eight 25kHz time-slots. GSM operates in the 900MHz
and 1.8GHz bands in Europe and the 1.9GHz and 850MHz bands in the US.
The 850MHz band is also used for GSM and 3GSM in Australia, Canada and
many South American countries. GSM supports data transfer speeds of up to
9.6 Kbit/s, allowing the transmission of basic data services such as SMS
(Short Message Service). Another major benefit is its international roaming
capability, allowing users to access the same services when traveling abroad
as at home. This gives consumers seamless and same number connectivity in
more than 210 countries. GSM satellite roaming has also extended service
access to areas where terrestrial coverage is not available.
“CDMA (Code Division Multiple Access) is a cellular technology
originally known as IS-95, competes with GSM technology for dominance in
the cellular world. Developed originally by Qualcomm and enhanced by
26
Ericsson, CDMA is characterized by high capacity and small cell radius,
employing spread-spectrum technology and a special coding scheme. By
contrast, time division multiple access divides access by time, while
frequency-division multiple access divides it by frequency. CDMA is a form
of "spread-spectrum" signaling, since the modulated coded signal has a much
higher bandwidth than the data being communicated.
2.1.1.6 Market situation
Subscriber growth of mobile market
20,000,000
18,000,000 •>
16,000,000 pm
14,000,000 § .
12,000,000 ■ .
10,000,000 &
8,000,000 .
6,000,000 1 \
4,000,000 111 f§ ’jpj
2,000,000
o
fill :
Pre- Post- Sum
Paid Paid
pre
paid
Post- Sum
Paid
Pre-
Paid
Post- Sum
Paid
2005 2006 01/2007
El Total
Y ear
FIGURE 2.3
THE SUBSCRIBER GROWTH OF VIETNAM M O BILE M ARKET
[Source: M P T ’s report, April 2007]
In 2005, many economists said that this year was the giant development
step o f Vietnam’s mobile market. But, in fact, the year 2006 is booming of the
mobile market in term of both subscribers and revenue. The growth rate in
subscribers is 91% and in revenue is 50% It is said that this is the year of
GSM.
This leads to the total number of subscribers in the first quarter of 2007
at 18,548,652. It means that now the growth rate is 128% comparing with
2005. And at the first quarter o f 2007, the revenue achieved at 5,417 billion
VND (35% of 2006).
27
Revenue growth of mobile market
□ Total re\enue
Year
FIGURE 2.4
THE REVENUE GROWTH OF VIETNAM MOBILE MARKET
[Source: M PT’s report, April 2007]
This is the result of many marketing tools and campaigns of GSM
suppliers to attract new customer. It is expressed by the high growth in the
pre-paid subscribers and its revenue.
FIGURE 2.5
THE MOBILE PENETRATION GROWTH
[Source: M P T’s report, April 2007]
At the end of 2006, the mobile penetration of Vietnam is 18,98%. It is
six times o f 2003. In 2007, this figure is estimated at 28.85%. It shows a big
16,000,000
14,000,000
12,000,000
10,000,000
8 ,000,000
6 ,000,000
4.000.0002.000.000 0
2005 2006 QI/2007
28
potential market in the future based on the comparison with other Asian
country*. (The comparison in ..Appendix)
Mobile M arko t Share (QI/2007)
□ Vina
■ Mobi
□ V iettel
□ SPT
■ EVNTel
□ HN Tel
FIGURE 2.6
THE MOBILE MARKET SHARE IN THE FIRST QUATER OF 2007
[Source: MPT's report, April 2007]
In 2006, Viettel did the spectacular step come over two big
supplier: Vina and Mobile. Now It becomes the market leader in term of
subscribers with 30,62% market share. Then Mobifone got 30,12% and
Vinaphone - the leader in the past - is pushed. In high competitive pressure,
Mobifone and Vinaphone have to try their best to keep the loyalty of current
customers and attract new ones. Just three months o f newest comers, the HT
mobile also got 0.69% market share (equal to 3 times of EVN Tel market
share). The market researchers said that if 2006 is the year o f GSM, 2007 is
expected as CDMA game. We can see the historical internal game in the
following deeper analysis in next part.
2.1.1.7 Forecasted Growth
According to the BMI’s research in 2006, Vietnam will see an
additional growth o f 16% due to the growing expand of mobile
29
EVNTel, 0.24%
HN Tel, 0.69%
SPT, 10.03% Vina, 28.30%
V ie tte l, 30
M obi, 30.12%
communications over the next four years. Similarly sized Asian countries
have got these contributing factors, but none as strong and simultaneous as
Vietnam. As mobile service becomes more o f a platform for rich media such
as mobile TV, mobile internet, which many operators in Vietnam is in process
of launching. These companies will corporate with media companies to
develop more creative and aggregating content service for their subscribers.
The commercial, sociological and political implications are enormous.
The mobile market will be unlock individual opportunity and will help drive
Vietnam’s growth. Mobile phones will lead the way of Vietnam in the future.
Vietnamese Mobile Market 2006-2010
(In millions)
60
SO-
40
30
20
10
49.49%
3.63%
3.41%
O-r
- 70.00%
- 60.00%
| j | g l g m - 50.00%
M.66% J \^ ■ 40.00%
- 50-00%
m18.98% X
- 20.00% ~
H ■ I -1000%
■ , ■ ■ 1 1 ■ .. -
New entries
S-Fone
f Viettel
i Mobifone
Vinaphone
Penetration
FY 2003 FY 2004 FY 2005 FY2006 FY 2007(E) FY 2008(E) FY 2009(E) FY 2010(E)
FIGURE 2.7
THE SUBSCRIBER GROWTH OF VIETNAM MOBILE M ARKET
[Source: ROA Group forecast 2006]
This reports projects how the Vietnamese mobile market will change
from 2006 to 2010 by utilizing prediction models with various factors as
historical data and events; government impact in strategies and regulations,
movements and strategies o f carriers and economic events. In addition, they
30
used basic research (primary and secondary). The total mobile subscribers of
Vietnam could reach 53 million and its penetration will be 59.38% by 2010.
Their compound annual growth rate from 2006 to 2010 is 34.85%. With huge
FDI continuous inflow, Vietnam’s mobile technology is latest. The Next
Generation Network (NGN) backbone has been developing since 2001,
CDMA 2000 lxEV-DO was already exploited in 2006 and WCDMA is
expected to be available in 2007.
Thereby, the next few years will witness a rapid expansion of the
Vietnamese mobile market not only terms of subscribers but also in
technology and services.
2.1.2. Mobile market competition
With the high speed of development, the competitiveness is more and
more increasing. From 1993 to 2003, VNPT is the “King” in the mobile
market with two suppliers: Mobifone and Vinaphone. This is the decade of
VNPT. At July 2003, the establishment of newborn mobile supplier using
new technology - CDMA to open the new pages o f the game. But the battle
became more and more fierce since Viettel entered the market in 2004. All
resources o f companies such as: human resources, marketing tools, capital.,
are mobilized to achieve the goal all suppliers - “the biggest and most
delicious piece o f market share cake”
Normally, the market share is showed as a pie chart, but in the following
analysis, the column chart is used to see clearly the inside factors and the
development. The two figures: 2.8 and 2.9 express the detail of the battle.
31
Market share of mobile suppliers (number of subscribers)
50.00%
45.00%
40.00%
£ 35.00%
™ 30.00%
z 25.00%
* 20.00%
™ 15.00%
s 10.00%
5.00%
0.00%
r
~
i n
□ Tra tru’O’c
■ Trasau
□ Sum
i
« ’ — H i Z —f o CO * --------- J— Z —• <D
C Q_ h - c Q_ > <« I—
~ ° ^ CO LU ^ ° — CO LU* ^ S a > Z ^ S a> Z
co
2005
>
2006
Suppliers/year
‘ — K— Z —
Q . * > «
® r CO 111 H -
2E cd
>
QI/2007
FIGURE 2.8
THE VIETNAM MOBILE MARKET SHARE 2005-2007 (SUBSCIBER)
[Source: M P T’s report, April 2007]
As you see, the battle is almost between Viettel, Vinaphone and
Mobifone. After entering the market, Viettel ranked the third supplier in the
mobile market by low-cost strategy. But 2006, they did many marketing
campaign and price policies to push the number of their post-paid subscribers
at the fist ranking as well as the big pre-paid customers. And now, they
become the leader in the market in terms of subscribers because the current
post-paid subscribers o f both Vinaphone and Mobilefone are leaving their
networks. Meanwhile, this figure of Viettel are increasing. It means that
Viettel get more and more loyalty o f customers since both giant are losing
their customers. But in terms of revenue, the MobiFone still keep its leader
position because o f high-end customers and their large consuming.
32
Market share of mobile supplier (revenue)
60.00%
50.00%
5 40.00%
* 30.00%
1 20.00%
S 10.00%
0.00% ! m
O Tra tru’O’C
■ Trasau
□ Sum
run
S ® ~ CO ¿J •—
>
2005
<D
, 2 ~ CO IU >S o> Z -*
>
2006
Suppliers/Years
>
QI/2007
FIGURE 2.9
THE VIETNAM MOBILE MARKET SHARE 2005-2007(REVENUF.)
[Source: MPT's report, April 2007]
For the deep see, we can use the historical summary of the mobile
market by the figure 2.10.
ERA Cost/Quality Timing/
know-how
Strongholds Deep-pockets
King
Mobifone
(1993-1995)
Mobiphone
dominates quality
of Vietnamese
consumers
GSM
technology
is secret
In biggest
provinces in
VN: Hanoi,
HCM,
Bienhoa,
Vungtau
Mobifone
builds profits
and use deep-
pockets (BCC
with Comvik
)to expand
market
More wide
coverage
Vinaphone
Vinaphone with
the quality of the
nation wide
Vinaphone
use the
same
64/64
provinces of
Vietnam by
Big financial
support from
VNPT
33
(1996-1999) coverage become
the leader.
technology
with
Mobifone
corporation
with provincial
post office
International
coverage
Mobifone-
Vinaphone
(1999)
High Price /good
quality
International
Roaming
Card service
Mobifone-
Vinaphone
(2000-2002)
Payment method
and small
customers (Daily
2002)
Full line
products
New style of
mobile using
S-fone
(2003)
Low Price with
extra added value
(non voice
service)=>slightly
decreasing in
price (block 10s
instead of 30s)
CDMA
(good
voice
quality,
security,
Youth in big
cities
Based on
deep-pockets
from SK
Telecom=>bui
Id the stylish
brand
name/marketin
g campaign
“Free Mobil
phone on your
hand”
Hypercompetit
ion
Price War
comes from
Viettel
(2004)
The biggest cut
down price of all
suppliers without
considering
quality (38%
average for pre
paid, 23% for
post-paid). Viettel
continuous kick
VNPT by block 6s
Low-end
customers
Mass
advertising
activities
Fierce Price
War
Viettel pioneer
Free call, Free sim
card..
Put two giants in
Unpredicted
and mass
campaign in
34
2005 continuous
following
activities (free sim
card, propose to
cut down price..)
“free call of
the day”
Quality
orientation
2006
Viettel focus on
low price
Mobile is symbol
of quality
GSM-trial
3G
High
Technology
2007
Extra -value of
product
CMDA
2000 IX &
EV-
DO=>Uniq
ue service:
SMS talk,
Internet,
free songs..
Youth and
modem
officials
GSM suppliers
are on the way to
application of 3G
High-end
customers
FIGURE 2.10
HISTORY OFVIETNAM MOBILE SECTOR IN EACH OF THE FOUR ARENAS
21.2.1. Price-Quality Arena
MobiFone began its life in 1993, quickly becoming the king of mobile
market. Then 1996, Vinaphone was the new comer with the same technology.
But there was no competition because both of them belongs to VNPT. They
are not a corporation but they did parallel strategy and actions. The mobile
market was warmer when CMDA fist supplier -Sfone entered. With the
advantages o f foreign corporation, capital, experience and technology, Sfone
made the significant signal on the market. The customers are used the lower
price and more extra value such as: ring tones, game...
35
Mobile Service Price
TRA TRUCJC
0 092 TRÂSAU
2005
ITY ARENAS
[Source: M P T’s report, April 2007]
But the battle became true battle since Viettel appeared. The continuous
price war began. Viettel gave the 30s block instead o f lmunite block and free
fee for new sim card and low price for pre-paid card. This leads to Vinaphone
and Mobile’s following actions as using 30s block in 2004. In this year, it is
the first time that the price of pre-paid reduces by more than 38% and the
post-paid is also down by 23% comparing with the 10-year period since the
mobile sector’s establishment. It is the biggest cutting cost in the history of
Vietnam’s mobile market. And the next years, they compete by the marketing
campaigns such as: advertising, PR, promotion. For example, Viettel issued
the promotion program - “free fist call of day”. It made its rivalries being
shocked because o f the welcome respond of customers. It attracts a huge
number of subscribers using Viettel service. But it made the service quality of
Viettel is reducing respectively. It leads to the stuck of network and much of
complains from customers. In this situation, Vinaphone and Mobiphone were
0.250
0.200
0.150
0.300
g 0.100
0.050
0.000
0 244
2000 2001
0 244
2002 2003 2004
Years
F1GURE2.11
HISTORY OFVIETNAM MOBILE SECTOR IN PRICE-QUL1
36
in hurry to propose to MPT the cutting down price program. By the official
procedure, it takes a long time. So, both of these suppliers had to use the “free
sim card and the longer expiration of card” instead o f lower price in short
term. As nature, after price war, consumers always change their consideration
to quality. So, many trails of 3G technology are taken in 2006 by GSM
suppliers. It is proved for the technology and quality battle coming soon. It is
not only in side the stronghold of GSM technology but also between GSM
and CDMA with the appearance of HT mobile. HT mobile is considered as
the most modem technology supplier with supper extra value for high-end
outflanking position. This gives the signal of the fierce quality-technology
battle in the future.
2.1.2.2. Timing and know how Arena
At the beginning era of Vietnam’s mobile, the GSM technology of
VMS was seen as the most luxury one in Vietnam. This was only for high-end
customers such as government official, big businessmen.. In consistent with
the development o f mobile hand set, the mobile service is becoming more and
more popular. The CDMA with many advantages in non-voice massage was
given out since the mature phrase of GSM life cycle. This lead to the booming
in the consumers especially in the youth. New technology brings more value
to customers such as ring tones, picture, games. Then the GSM suppliers
researched and applied the support technology to make the similar service to
customers. For ex, 2005, Mobifone gave the ring tones service and then
Vinaphone did the same after.
HT mobile launches its services in 2007 based on CMDA 2000 IX &
EV-DO technology. By this technology, many vivid services or values are
created such as internet, TV, SMS talk.., attracting customers especially the
youth and business. So, in two or three previous years, GSM suppliers made
37
many the 3G trails to catch up with this trend of the market. The customers
vill be served many new high tech services.
21.2.3. Strongholds Arena
When Mobifone and Vinaphone dominate the market, the strongholds
vas not considered as much as need and their barriers was not clearly.
Sometimes, Vinaphone came to provincial zones first or Mobifone made the
international roaming first. In general, they did the same time and the same
things.
But when Sfone cut and own the youth segmentation and Viettel keep
the low-end price, this issue are taken seriously by all mobile suppliers. This
is clearly seen in the battle between three GSM suppliers of pre-paid or post
paid customers (as the above analysis).
21.2.4. Deep-pockets Arena
Most o f deep-pockets are used to attract new customers and to maintain
current ones by marketing campaigns. The Viettel did the “shock campaign” -
‘the free fist call o f the day” or many thing free or added. But the trend will
be changed in the future to R&D activities and customer service in order to
serve the best products and service to customers.
2.1.3. Conclusion on Mobile market
Based on above analysis, the mobile market is accessed that have the big
aggregate demand (growth rate and consuming trend) and supports from
government polices. So it is big potential market for foreign inventors as well
as local ones. From now to 2010, the battle is still within 6 existing suppliers
(by BTA with USA). But the competition pressure is not reducing, on the
contrary, it is more and more fierce especially in the quality and technology
arenas.
38
2.2. Analysis o f the VMS’ competitive ability in 2005-2007
2.2.1. VMS'Overview
VMS is the state owned company - subsidiary of VNPT, formed in
April 1993. Its brand name is MobiFone. At the first, its GSM network run in
Hanoi, HCM, Bienhoa and Vungtau. Its first capacity is 6.400 subscribers and
6 BTS. The 7BTS with 2000-subscriber capacity was issued in Hanoi. Then it
expanded to the Central of Vietnam with the 3500-subscriber capacity by
10BTS. Now, it expands nationwide and its capacity is 2400 BTS and can
serve more than 10 million subscribers. Beside the local network expand,
VMS has open its international network with more than 150 networks of 60
nations in the world.
But at the begging, VMS got the difficulties in capital ad technology.
So, in 1995, VMS signed the 10-year BCC with Comvik of Sweden. This is
the big support for VMS’ later development. The foreign partners bring 47%
o f capital to VMS. Moreover, the technology, training on skills and
management are key factors of the corporation.
Now, VMS is well known with its vision “To be the leading
Vietnamese mobifone service supplier with best quality service” and in order
to achieve this goal, VMS leaders give out some main missions such as:
“Satisfy our customers, the most modem technology and Best quality”
39
2.2.2. VMS' competitive ability
2.2.2.1. Organization
s tw a u m . w jB A iu m ia n of m m m p idu jl
7SLSCDPJ SSJiV icSi r j jv & fn t
PWmSlfiG üiiiscjûit
n es Dj;i£crrcj;s
2ALSS AJù 1
»HaifflH fla tn & M tm n I”
iUiü ajuotuo I HILL CÜLlHCnOiJ I
u& M M & jr \ ....... .. yzK m u E n r
■tzxmiZAi wzitxryjm m o I ... c o u z im c n o n A tiv 1
ti&MHi&'st i litJZsiMZiir 1
■f£Ciimi'JO(Aiiu nsrtJüM 1
Us'JilüMBHf ÜEyAMAZm 1
ÀUUlÈMMlAfiÜii 1 ..... ,.n ¡Mïüi'JB asïu E*<?v;az
lizVrVJAztn
toidla
SHili:
âiâfei
iü
m j g
FIGURE 2.12
ORGNIZATION STRUCTURE OF VMS
[www. mobifone. com. vn]
Mobile Telecom Services Center I, located in Hanoi, in charge of
operating and doing business in the North (Northern areas to Hatinh
province).
40
Mobile Telecom Services Center II, located in HCM, in charge of
operating and doing business in the South (Ninhthuan province to the Eastern
areas and HCM).
Mobile Telecom Services Center III, located in Danang, in charge of
operating and doing business in the Central and Highlands (Quangbinh
province to Khanhhoa and Daclak province).
Mobile Telecom Services Center IV, located in Cantho, in charge of
operating and doing business in ten South Western regions.
2.2.2.2. Business culture
Thanks to the BCC foundation, VMS gets the professional way of
doing business. So, it is one of state own company establishing the business
culture. More than 14 years of development, VMS penetrate all staff at all
levels its business culture. Mobifone tries to bring the best things to customers
and partners on the principles:
High quality services
Gentle and Smiles
Listen and cooperative
Quick and Accurate
Dedicated and creative
f vvmv. mobifone. com, vn 1
41
2.2.2.3. Infrastructure
MKMiWW
- - ■ "*^ , -,r: • ■ . ;
f e i - “iiAX ;v '
FIGURE 2.13
THE COVERAGE OF MOBIFONE
[www. mobifone. com. vn]
42
Sim Since 14 years of development and growth, MobiFone has b<
biggest ne biggest network operator in Vietnam with nearly 6 million subscrib
base static base stations and 4,200 shops and agents and 15,000 retailers in ev
of the coi of the country (end of March 2007). More over, its network is
countries ' countries with 150 other networks in the world.
2.2.2.4. I 2.2.2.4. Human resource
VM VMS’s staff is young and knowledgeable. More than 85% an
got the b got the bachelor’s degree of post graduated degree. Beside, b;
cooperatic cooperation, it has three training centers in Vietnam. So, annually,
courses fc courses for 1655 human turns in VN and 17 courses for 66 huma
foreign cc foreign countries. This is the significant figure of the state own
VMS’s pc VMS’s policies to motivate its staff are accessed very well such as
social insi social insurance, incentive policies, young leader program.
2.2.2.5. J 2.2.2.5. Financial
VND in Bi
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