A study on improving the quality of human resource in quang ninh province customs department

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ACKNOWLEDGEMENTS I

ABSTRACT

List of illustrations 7

List of table x

List of Abbreviations. _ N

INTRODUCTION

i.Rationale 9

ii.Objectives ID

iii.Aims of the study 11)

IV Research Questions .10

V. Practical and scientific meaning ID

vi. Structure of the study 11

CHAPTER I: THE FUNDAMENTAL ISSUES OF HUMAN RESOl RCE QI ALITYI

II I HI Dl l INTIIONOI IK MAN RI sol R(l QI Al II Y

1.2.ASSESSMENT NORMS FOR HUMAN RESOURCE QI Al U Y

1.3.ENHANCING THE QUALITY OF HUMAN RESOLRCI

CHAPTER II: RESEARCH METHODOLOGY 14

2.1 PURPOSE. SCOPE OF THE STUDY I I

2.1.1.Purpose of the study . I I

2.1.2.Research theoretical model 14

2.2.DATA COLLECTION INSTRUMENT I I

2.2.1.Quantitive method . . I I

2.2.2.Qualititive method

CHAPTER III: PRATK AL SITUATION OF HUMAN RESOl RCE QI ALI1) MANAGEMENT IN CUSTOMS DEPARTMENT OF QI ANG NINH PROA INCE lh

3.1.INTRODUCTION OF CUSTOMS DEPARTMEN r OF QUANG NINH PROVINCE .

3.1.1 General introduction of Quang Ninh Customs Department

3.1.2.Performance of Quang Ninh Customs Department

3.2.PRACTIAL SITUATION OF DEVELOPING Hl MAN RI SOI Rd S AND HUMAN RESOURSE MANAGEMENT IN QUANG NINH Cl SIOMS

DEPARTMENT . . .

3.2.1.Analysing number, structure and quality of labour forces

3.2.2.Analysing human resource management

3.3.ASSESSMENI ON Hl M AN Rl SOURCE DI A I I DPMI Nl AND

MANAGEMENT IN CUSTOMS DEPARTMENT OF QUANG NINE! PROVINCE IN THE PERIOD OF 2008 - 2012

3.3.1.Achievements in human resource development in Quang Ninh Custom

Department • ■■■■■■■„

3.3.2.Drawbacks of human resource development in Quang Nmh ( ustoms

CHAPTER IV: SOLUTIONS TO IMPROA I I HF QI Al l IA OF III MAN RESOURCE INCUSTOMS DEPARTMENT OF QI AM. N|NH

4.1 SPECIFYING JOB POSITIONS. DESCRIBING JOBS AND DI A I I OPIN' X FRAMI WORKOI < OPACITY

4.2. ADMINISTERING, ASSESSING WORK INC iRI SI I IS